PRIVACY POLICY

General

McDonald and Munro Ltd are registered in Scotland SC109767.

In this policy we detail our commitment to protecting and respecting your privacy. The Information we collect from you, with your consent, enables us to send you information about our company, the products and services we provide all in relation to your enquiry. By providing us with your information you are consenting to us processing it for this purpose.

We will not pass your personal identifiable information on to any third party.

For the purposes of data protection legislation, we are the data controller and we will process your personal data in accordance with the General Data Protection Regulations.

What Information we collect

We may collect and process personal data about you when you contact us by telephone, email or in person at our office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together, as follows:

• Contact Data includes billing address, delivery address, email address and telephone numbers.

• Financial Data includes bank account details.

• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How we use the Information we collect

We only collect relevant data to enable us to carry out the services that you have requested. This may be a site visit, quote and contract of electrical or plumbing work. We do not share your information with third parties, except where necessary in the delivery of your service, for example when working with a sub-contractor to complete a project. In processing your enquiry we may also send your details to, and also use information from credit reference agencies.

Personal data retention period

We have a system in place where all personal identifiable data will be removed after a certain period of time. For inactive enquiries this will be a period of 12 months. There will be a minimum of 7 years for contacted works. We keep the data for this period for a number of business reasons, including honouring warranties.

Lawful basis for processing data

We will only process your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• For performance of a contract we enter into with you to undertake works

• For our legitimate interests in order to contact you regarding an enquiry

• For annual reminders regarding servicing and PAT testing

Data security

McDonald and Munro maintain physical, electronic and procedural measures to safeguard the collection, storage and disclosure of personally identifiable information.

McDonald and Munro Ltd conform to the Cyber Essentials Security Standard.

Access to, updating, deleting and restricting the use of personal data

You have the right to request a copy of the information that we hold about you.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes or if you would like us to delete your information completely.

Cookies

Our website does not set or access cookies. Please see our cookie policy

Changes to our privacy policy

We reserve the right to update this privacy policy at any time, and any changes we make to our Privacy Policy will be posted on this page. We will notify you if there are any changes to the way we collect, store or process your personal data

Contact us

If you have any questions, comments or requests regarding this policy or how we use personal data, please contact us by either email to info@mcdonaldandmunro.co.uk or telephone 01343 545837. This is in addition to your right to contact the Information Commissioners Office if you are unsatisfied with our response to any issues raised relating to your personal data.

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